Privacy Policy
Last updated: 3/7/25
Our Commitment to Privacy
ResourceLink Idaho (“ResourceLink Idaho,” “we,” or “us”) respects your privacy and is committed to protecting your personal information. ResourceLink Idaho is a platform designed to connect interested persons with need-based service providers. Visitors may search our website, resourcelinkidaho.org (the “Website”), to learn about federal, state, and local need-based government and charitable programs and services in their area (each a “Benefit” and collectively, “Benefits”). Depending upon the provider, visitors may also be able to apply for Benefits through our Website (the “Services”).
In this Privacy Policy (“Policy”), we describe the information that we collect from visitors to our Website, and how we use and disclose that information. This Policy also governs the use of our products and services offered through this Website (collectively, “Services”). Your use of our Website or the Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. This Policy is incorporated by reference into the Terms of Service of our Website.
This Website and the Services are designed for persons in the United States.
Information We Collect and How We Use It
1. Information We Collect Directly From You
You may browse the Website without providing any personal information. However, if you wish to save programs/providers to a personalized list or apply for Benefits, we require you to create an account. To create an account, we collect your email address and a password you create.
Depending on the specific Benefit you wish to apply for through our Website, we may request additional information such as:
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Name
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Mailing address
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Phone number
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Date of birth
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Gender
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Proof of identification (but not the details associated with that identification)
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Information about children (including birthdate)
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Living situation (house/apartment, shelter, etc.)
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Additional program-specific eligibility criteria (varies by program)
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Pregnancy status
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History of drug/alcohol abuse
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Insurance coverage
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Criminal history
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Income information (employment, government benefits, child support, etc.)
Note: The third-party Benefit provider determines the scope of the information required. If you prefer not to apply through our Website, you should contact the provider to determine alternative application methods.
You may also provide information to update your account or to help us correct or improve the Website (e.g., clicking “Report A Change” to suggest updated program details). Comments submitted for updating our Website are not publicly available, though we may share them (anonymously) with the Benefit provider to keep our Website current.
2. Information We Receive from Others About You
We may receive information about you from a third party, such as when a friend refers you or when a partner agency shares your contact information. We may also collect information from you about another individual. If you share someone else’s personal information, you must have the authority to do so in compliance with applicable data privacy laws.
3. Information Collected Automatically (Cookies & Tracking)
We use cookies and similar tracking technologies to automatically collect information about you when you visit our Website or use our Services, such as:
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IP address
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Browser type
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Domain name
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Operating system
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Date and time of visit
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Referring website
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Time spent on the Website
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Pages viewed
This information helps us improve our Website and Services. See “Cookies & Other Tracking Technologies” below for more details.
4. How We Use Your Information
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Applying for Benefits: Primarily, we use your information to submit applications to third-party service providers at your request.
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Identifying Relevant Programs: We may use your profile information to suggest programs or services we believe may interest you.
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Responding to Inquiries: We use your information to respond to your questions or customer-service-related requests.
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Maintenance & Improvement: We use your information for troubleshooting, technical support, and to improve our Website’s functionality.
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Aggregated Analytics: We may use aggregated, non-identifiable information to help us determine which additional services to offer.
Sharing Your Information
1. With Third Parties That Provide Benefits
We share your information, including personal details, with the Benefit providers you choose to apply to. Once submitted, the provider’s own privacy policy governs their use of your information. ResourceLink Idaho is not responsible for the acts or omissions of third-party providers.
2. Service Providers
We may hire vendor companies to provide limited services on our behalf (e.g., website hosting, payment processing, email communications, technical support). They receive only the information necessary to perform the requested service and agree to maintain confidentiality.
3. Referral or Sharing with Others at Your Direction
You can share program information with friends by providing their email address. We will send the requested information along with your message. If you share someone else’s information, ensure you have their consent.
4. Consolidation or Transfer of Assets
If ResourceLink Idaho is acquired, merges with another entity, or transfers substantially all its assets, your information may be transferred as part of that transaction.
5. Legal & Security Reasons
We may disclose your information to protect our rights and property, prevent fraud or abuse, comply with legal obligations (e.g., court orders, subpoenas), or protect users of our Services.
Cookies & Other Tracking Technologies
1. Cookies
Cookies are alphanumeric identifiers we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We may use:
Session Cookies: Exist only during your online session and are deleted when you close your browser.
Persistent Cookies: Remain on your device until they expire or are deleted.
2. Third-Party Analytics
We may use tools like Google Analytics to understand how users access and use our Website. These tools use cookies and other tracking technologies to provide usage data. We do not share your personal information with these analytics providers.
3. Disabling Cookies
Most browsers allow you to block or delete cookies. However, doing so may affect the functionality of the Website or Services.
Opting Out of Communications
Email: You can unsubscribe from our emails by clicking the unsubscribe link in any message.
Phone/Text Messages: If you no longer wish to receive text messages, please follow the instructions provided in the text or email us at admin@resourcelinkidaho.org.
Security of Your Information
We use industry-standard techniques to protect your data, but no method of transmission over the internet is 100% secure. You are responsible for safeguarding your password and login credentials. ResourceLink Idaho is not liable for any lost or compromised passwords or unauthorized account activity.
Short Message Service (SMS)
If you opt into our SMS program, we may collect your phone number, carrier information, and content of the messages. Standard message and data rates may apply. We do not guarantee the timely delivery of text messages by your carrier. If SMS messages contain protected health information, you acknowledge the risks of unencrypted transmission.
User-Generated Content
Any information you post on our Website’s public forums, blog, or comment sections becomes public information. We cannot control how third parties may use information you share in these spaces.
Children’s Privacy
Our Website is not intended for persons under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has created an account, we will delete the information. Some programs we list may require information about children in your household; in those cases, the adult user provides that information.
Your California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These include the right to know what information we collect, request deletion of your information, and not be discriminated against for exercising these rights. To exercise these rights, please email us at admin@resourcelinkidaho.org. We will verify your identity and respond within the timeframe required by law.
Changes to this Privacy Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. If we make a material change, we will notify account holders via email or a prominent notice on our Website.
Contact Us
If you have any questions regarding this Policy, please email us at admin@resourcelinkidaho.org.